FAQ's

	Are all the items on Kosher Charlotte’s website kosher?
	All the items on Kosher Charlotte are prepared under the strict supervision of Rabbi Yossi Groner. Any other food products which are manufactured are under strict supervision from a certifying organization which is acceptable to Rabbi Groner. A list of these can be found under ‘Kosher Certification’ in the About Us page.

	Are products that are Chalav Yisrael marked as such?
	All our dairy products are chalav yisrael. Any of our products that carry the kosher symbol of a Charlotte Crown with a D are chalav yisrael.

	I want a specific product, can you get it?
	Please fill out the Kosher Food Request and we will see if we can obtain the product you are looking for.

	Are prices guaranteed?
	Soup and Bakery prices are guaranteed. Fish prices will not be finalized until the Monday before pickup due to fluctuations in market prices.

	How much is delivery?
	We currently have 2 delivery areas: within 10 miles of our location we charge $2.50, between 11-20 miles we charge $5.00. Deliveries beyond this are outside the scope of our coverage area at this time. Items can always be picked up as well at our facilities in Shalom Park inside the Charlotte Jewish Day School. Please call ahead to confirm your order is complete.

	When do you make deliveries?
	We currently deliver on Wednesdays between 4:00 PM and 8:00 PM

	Once I place an order, can I change it?
	You can cancel or change an order by contacting us. Kindly provide 24 hours notice.

	How do I pay?
	You can either pay online by credit card or pay upon delivery or pickup.

	Can I see my order history?
	Yes, if you have placed orders previously you can see those orders by selecting logging in to your account and selecting the Past Orders link.

	Is it secure to pay online?
	Yes, you can safely make payments online. The shopping cart process online is behind an SSL or Secure Socket Layer, which is encrypted for your protection.

	Where can I pick up my order?
	We are located inside the Charlotte Jewish Day School cafeteria in Shalom Park at 5007 Providence Rd., Bldg E. Please call to confirm you are coming to pick up an order and to make sure it is ready. Mapquest

	What time do I pick up my order?
	Orders could be picked up between 9:30 AM and 2:30 PM Monday through Friday except on Jewish Holidays. Alternatively you can call to schedule a pickup.

	How do I contact you?
	Please use the “Contact Us” form which will send your question to us via email. We check email frequently.

	What is your mailing address?
	Our mailing address is 5007 providence Rd., Building E, Suite #110, Charlotte, N.C. 28226